Order & Purchase
1. How do I place an order on BESTNIFY's website?
Step 1. Add product(s) into your Shopping Cart.
Step 2. Check out when item selection is completed.
Step 3. Log in to your BESTNIFY account.
Step 4. Complete shipping and billing information.
Step 5. Fill in payment information and then click the CONTINUE button to complete the purchase.
2. What payment options does BESTNIFY currently offer?
BESTNIFY currently supports PayPal and credit/debit card transactions.
3. Does BESTNIFY accept cash upon delivery?
Unfortunately, BESTNIFY does not accept cash payments upon delivery of orders.
4. What can I do if my payment method has failed?
We suggest you try another payment method.
5. Does BESTNIFY ship to my country?
Currently, we ship to the following countries:
Albania, Angola, Austria, Bahrain, Belgium, Bosnia and Herzegovina, Bulgaria, Chile, Croatia (local name: Hrvatska), Cyprus, Czech Republic, Denmark, Egypt, Estonia, Ethiopia, Finland, France, Germany, Ghana, Greece, Hungary, Ireland, Israel, Italy, Japan, Kazakhstan, Kenya, Kuwait, Latvia, Lebanon, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Morocco, Netherlands, Nigeria, Norway, Oman, Peru, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovakia (Slovak Republic), Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States
6. My tracking information says that my BESTNIFY products have been delivered but I have not received my products yet. What should I do?
Please make sure you've checked your mailbox and have asked your neighbors if they received your package by mistake. For more details, you may contact the shipping company or click the 'Contact Us' button below.
7. When will I receive my order?
Normally it will take some days to prepare your items before shipment, and another 5-23 days to arrive. You may refer to our 'Shipping Info' page for detailed shipping times to different areas: Shipping Info.
8. Why is there no tracking update on my BESTNIFY order?
As some packages are shipped internationally, you may not see updates via local couriers until the package is cleared by local customs and entry is granted into your location. If your order is still under the estimated delivery time frame, we ask that you kindly wait patiently. Once this process has been completed, you will see tracking updates. If your order has not been updated for a long time and is overdue, you may contact the shipping courier or contact agent for help.
9. Can I set my delivery for a specific time and date?
Before placing an order, please refer to our Shipping info for the most accurate delivery estimates. Unfortunately, we could not set a specific delivery time and date for your package. Thank you for your understanding.
10. Why do I receive a 'Return to Sender' message?
Typically this is due to an incomplete/incorrect shipping address or the shipping company not having access to the delivery location.
If your shipping tracking info shows 'Returned to Sender' (as seen below), please click the 'Contact Agent' button below for a reshipment or a refund of your order.
Note: Please provide your correct delivery address when contacting us for a reshipment.
11. Does BESTNIFY accept orders shipping to APO/FPO/DPO or PO Box addresses?
Unfortunately, BESTNIFY does not currently ship to APO/FPO/DPO or PO Box addresses. Detailed shipping policy for your reference: Shipping Info.
12. Am I able to return or eLAM xchange BESTNIFY products?
Unfortunately, we do not support returns or exchanges of cosmetics or hair care products on BESTNIFY.com. However, BESTNIFY hair appliances come with a 45-day return policy for a full refund, excluding shipping fees, with return shipping covered by the customer. Plus, enjoy a one-year warranty on all hair appliances. Your satisfaction is important to us, so if your product doesn't work out, we will do our best to help refund damaged/defective items. Please refer to our detailed Refund Policy for your reference.
13. What should I do if I received an incorrect or defective item?
We sincerely apologize for the inconvenience this has caused. You may contact BESTNIFY Customer Service for a preferable solution. Please note we would need your order number and photos of the wrong items to proceed your ticket. Thank you!
Still have questions? Please contact our Customer Service.